Frequently Asked Questions (FAQs)
Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.
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Who does Maid It Clean hire to clean my home?
Maid It Clean hires only the best of the best . Insuring all of our workers are bonded, go through regular training making sure we always stay on top of our cleaning techniques/tricks! For more peace of mind we insure each worker is supervised by a trusted experienced supervisor.
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How will our relationship work?
At Maid It Clean, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning franchise owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.
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What should I do before Maid It Clean arrives?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
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Do I need to be home for every cleaning service?
No. We work 24 hours a day, 7 days a week. In a majority of these cases, our insured cleaning professionals are provided with a spare key or garage code.
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What if something’s damaged during a service?
At Maid It Clean, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our staff is fully insured, so claims can be filed when appropriate.
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What if something is missed?
The cleaning methods we use ensure that your home or business receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a Neighborly Done Right Promise. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.
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Am I liable for employment taxes, workers' compensation, or insurance?
Maid It Clean is proud to be a worry-free cleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.
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What do you not clean?
Our professional cleaning services are designed to keep your home/business comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
To ensure we provide your home with the highest quality of care, we don’t typically:
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Clean toys
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Clean the inside of your fireplace
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Pick up clutter
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Do laundry
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Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
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Do I need to provide your team with my own cleaning equipment or supplies?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. If you have any preferences in regards to what cleaning products we use, please let us know and we’ll do everything we can to work with your requests.
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What if I need to reschedule a service?
Maid It Clean understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Maid It Clean perks and it helps us ensure the satisfaction of our customers!
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Do all of your locations offer carpet cleaning?
Contact us for a further quote on this service. We use the best of the best carpet cleaning tools to get your carpet looking fresh/new again!
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How do I pay?
Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments. If you do choose to write us a check, please make it payable to Maid It Clean.
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How much does your services cost?
We’re proud to be recognized as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.
We can also add specialty services to your regular cleaning plan as needed, such as:
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Fridge interior
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Oven interior
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Changing bed linens
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Carpet cleaning
At Maid It Clean, our job is simple: We clean houses. We know how much you value your time and we want to help you enjoy more of it. Call us today and ask about the FREE in house estimate.
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Can I provide my team with special instructions?
Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.
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Why will my initial clean be more expensive than my other regularly scheduled services?
We’ve found that the first cleaning service brings a home up to a specific standard and Maid It Clean is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free "In House Estimate."
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How often can you provide service?
Maid It Clean provides services once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.
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Do you offer competitive rates?
We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. Maid It Clean is proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.
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Do you always send the same housecleaners?
We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive Maid It Clean training to ensure that the quality of our work is always consistent.
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Do your cleaners accept tips?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Google/Yelp page. We love hearing that our work is appreciated.
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Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.